Program Management: System Notifications

Contents

Overview

System notifications are a convenient way to inform your team about certain tasks and activities within the Betterworks application. Since the notifications are sent via email, we recommend safelisting our email and IP addresses to prevent them from being blocked or going to spam.

Note: System notifications are disabled by default and need to be enabled. 

Other Notifications

Configuring System Notifications

To configure system notifications, go to:

Admin → Program Management → Notifications → System Notifications

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Click "Turn On", then set which notifications will be on/off by default. Selecting "Custom" will allow users to determine their own notification settings. Alternatively, the "Lock" function prevents any changes by users:

If your organization is using our Slack and/or Microsoft Teams integrations, users will have the ability to select push notifications to those applications in My Settings

Summary of System Notifications

Note: Notifications will be received in the user's local language.

Goal Calendar Events: User receives calendar events for goals based on their due date.

  • Calendar invites
  • Goals that are overdue

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Social Notifications: User receives a notification when anyone cheers or nudges their goal.

  • Cheers
  • Nudges

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Comment Notifications: User receives a notification when anyone comments on their goal or @mentions them on any goal.

  • Comments
  • @mentions

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Activity On Goals and Teams: User receives a notification if anyone modifies their goals, milestones, and/or metrics.

  • Manager modifies a direct report's goal
  • User edits a goal
  • User deletes a contributing (aligned) goal

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Contributor Activity On Goals: User receives a notification for any activity on contributing goals and milestones.

  • User aligns their goal with another, becoming a contributor
  • User updates progress or completes their aligned goal
  • User updates progress or completes assigned milestone
  • User deletes aligned goal

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Participant Activity On Goals: User receives a notification for any activity on their private goals by a participant they've added.

  • Participant updates progress or completes the goal
  • Participant updates progress or completes assigned milestone

Activity On Followed Goals: User receives a notification when anyone updates or completes a goal that they follow.

Activity On Goals Owned By Teams: Users who are part of a team receive notifications for any activity on their team's goals and/or milestones. 

  • Cheers
  • Nudges
  • Comments
  • @mentions
  • User updates progress or completes goal
  • User updates progress or completes assigned milestone

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Weekly Digest: User receives the weekly digest. If the user is a manager, they'll see their team's goal activity and feedback stats. 

CSV Upload: User receives a notification when their CSV file is uploaded successfully.