Content
Overview
Are you a Betterworks user looking to stay on top of your goals, recognition, etc. without leaving your Slack workspace?
With the Betterworks Slack integration (aka the Betterworks Slackbot) you can receive real-time notifications and take action directly from Slack.
Notifications
By default, all your notifications will be enabled after the Betterworks Slackbot is installed by your organization's administrator. However, you can manage your notifications by going to My Settings → Notifications.
Weekly Digest
On Mondays at 8 AM (your organization's timezone), you will receive a summary of your goal statuses, pending feedback requests, pending conversations, and a friendly nudge to recognize someone from your organization.
Request Scheduled Feedback
If your organization is running a scheduled feedback cycle and you've been given the necessary permissions to select feedback providers, you'll receive a notification. You can make your selections directly from Slack.
Give Scheduled Feedback
If your organization is running a scheduled feedback cycle and you've been nominated to provide feedback, you'll receive a notification. You can decline or give feedback directly from Slack.
Recognition
If you are given recognition, you'll receive a notification that includes the recognition text.
Commands
- /goals
- /recognize
- /requestfeedback
- /givefeedback
Goals
Use "/goals" to view, update progress, and comment on goals.
Recognize
Use "/recognize" to give public recognition to other users in your organization. You can post in any channel (public or private) and the recognition will automatically be added to the Recognition Wall in Betterworks.
If your organization's administrator has designated a recognition Slack channel, your message will also appear in that channel.
Example: Brandy and Jane are discussing the results of a recent presentation in a private Slack channel. If Brandy sends Jane a message using "/recognize", the post will appear in 3 locations; the private message thread, the organization's designated recognition Slack channel, and the Recognition Wall in Betterworks.
Request Anytime Feedback
Use "/requestfeedback" to request anytime feedback using one of your organization's anytime feedback templates. If you are a manager, you can select feedback on behalf of your direct reports.
Give Anytime Feedback
Use "/givefeedback" to give anytime feedback using one of your organization's anytime feedback templates.
Downloadable Resources
FAQs
Can the Slack integration be limited to a select group of users?
Not at this time. Once the Betterworks Slackbot is enabled, it’s enabled for everyone entire organization as long as users have a Slack account.
Does the Slack integration work with multiple teams?
Not at this time. The Betterworks Slackbot only works with one Slack team per organization. If your organization uses multiple teams in Slack, you may consider consolidating them into one team and start using channels to separate your conversations.
Is there a character limit when entering recognition?
Yes. 1,900 characters.
Is there a character limit when entering feedback?
Yes. 3,000 characters.
Can my organization disable or customize Slack commands?
Not at this time. The commands are the same for all organizations and all users.
What would happen if I use a command for a module that my organization hasn't enabled (i.e. if use the "/givefeedback" when my organization does not have the Feedback module enabled in Betterworks)?
You will receive an error message.