Betterworks is currently experiencing a system issue that is impacting customers using SAML SSO. Betterworks is actively investigating the issue as urgent and will continue to provide updates as more information becomes available. Please contact our Support team at support@betterworks.com if additional assistance is needed.
Update: October 27th, 2:30 PM ET
All known customer access issues have been resolved. If your organization is still experiencing login issues, please reach out to our Support team at support@betterworks.com.
Update: October 27th, 9:00 AM ET
The Betterworks team are aware that an issue is still impacting some of our customers using SAML SSO. The team is evaluating a new fix to resolve issues for those still affected.
Update: October 26th, 5:30 PM ET
All known user access issues have been resolved. Please contact our support team for more information or if you are still experiencing login issues.
Update: October 26th, 8 AM ET
The Betterworks team has confirmed the customers impacted are those customers using SAML SSO that are not currently logged in to Betterworks. Users with an active Betterworks session are not experiencing issues.