Using the Usage Dashboard

Usage Dashboard (v1.0)

The usage dashboard helps you manage and communicate the value of your BetterWorks program. You can easily find critical data points like which users haven’t activated and which users don’t own objectives. From there, you can break that data down by department, manager, and more to find program trends.
This article explains the purpose of the usage dashboard, the various data points shown in the dashboard, and how it can help you manage your BetterWorks program
  1. Log in to BetterWorks as an admin
  2. Click Admin in the top toolbar
  3. You will automatically be brought into the usage dashboard. 
    • If you navigate to another section of the Admin portal and want to go back, you can find the Usage Dashboard tab at the very top of the admin sidebar
  1. Use the “Data Controls” functionality to adjust the date range of your data. The usage dashboard will return data about all users and all goals that were active during that time frame.
  2. If you’d like to export the underlying data forming the numbers you see in the usage dashboard, click the Export to CSV button at the bottom of the usage dashboard page. 
    • The usage dashboard is powered by the same data as the User Objective Activity Report from the Reports tab, so this export will contain identical data.

What data can I find inside the usage dashboard?

*Note: please see the Frequently Asked Questions below for details on data-nuances for General and Objective Data


Frequently Asked Questions

  • Why are deactivated users showing up in the counts for the User Data points, and in my exports from the usage dashboard?
    • If a user was active at any point during the given date range, then they will be included in the underlying data for usage. In coming versions of the usage dashboard, we will give you the ability to exclude all deactivated users regardless of whether they were active during the date range or not.
  • I use the Dashboard view inside of the Objectives tab, and sometimes the total number of objectives there is different from Total objectives here in the usage dashboard. What gives?
    • The Dashboard view and the usage dashboard serve very different purposes, so the data is a bit different between them. The Dashboard view is designed to give all users better insights into data around their objectives, and their teams’ objectives. The usage dashboard is designed to help you, as an admin, manage your BetterWorks program.
    • Here are some of the key differences:
    • We exclude “Getting Started with BetterWorks” objectives from the Usage Dashboard because they skew compliance data; users who don’t actually have real objectives look like they have objectives.
    • We exclude groups and departments from the Usage Dashboard because it is not possible to “take action” on them; you cannot “nudge” a department. Knowing this, we keep the data limited to users, so that you can take precise and effective compliance action.
  • What is the difference between Users who haven’t activated and Users with no logins?
    • Users who haven’t activated are users who have never logged into BetterWorks at any time. Users with no logins only looks for logins within the given date range. 
    • Put another way, a user may have “activated” at some point in the past, but he/she could have no logins during the given date range.
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